Terms of Service

What Drivay is

Drivay is an online marketplace. Hosts list parking spaces they own or control, and parkers book them. We provide the platform, take payments and pay hosts, but we don't own, run or inspect parking spaces, and we aren't a party to the arrangement between a parker and a host beyond what these terms say.

Drivay is operated by DrivayHQ LLP, a limited liability partnership registered in India (GSTIN 09AAZFD8891P1ZW), at Flat No. 1506, Sargam Apartments, Kursi Road, Jankipuram, Lucknow, Uttar Pradesh 226021, India.

Who can use Drivay

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You must give accurate details, including a working email address and mobile number, which we verify.
• One person, one account. Don't create accounts for someone else or share yours.
• If you use Drivay for a business, you confirm you're allowed to accept these terms for it.

Your account

You can sign in with email and password, your mobile number, or Google. Keep your password and devices safe; you're responsible for what happens in your account. Tell us at once if you think someone else has accessed it.

Booking parking

• Before you pay, you see the space's photos, area, hours, size limits, rules, cancellation policy and the full price, including the Drivay service fee and taxes.
• Some spaces confirm instantly. Others are booking requests the host must accept; if they decline, you get a full refund.
• An unpaid booking holds the space for 15 minutes. If you don't pay in that time, the hold ends and nothing is charged.
• The exact address, directions and arrival instructions are shared once your booking is paid.
• At the space, show your check-in code to the host. Park only in the space you booked, within the booked time, and follow the host's rules.
• Your vehicle must fit the size limits shown on the listing. If it doesn't, the host may refuse entry and the cancellation policy applies.
• You can ask to extend a booking from the app if the space is free; some hosts must approve extensions.
• If you stay past the end time without extending, an overstay charge applies after a 15-minute grace period (see the Cancellation & Refund Policy). You must pay it before you leave.

Someone else parking for you

You can add a guest (for example a family member or colleague) to a booking before it starts. We give you a 4-digit guest PIN to share with them privately. The host will ask for the PIN and must refuse entry if it's wrong. You remain responsible for the booking and for your guest.

Monthly plans

Some spaces offer monthly plans for set daily hours or round the clock. A plan starts only after you pay for it in full and runs for the period shown. A plan renews only if you turn on auto-renewal: you approve it once in your UPI app, you're told before each renewal is collected, and you can turn it off any time from the plan. Otherwise a plan simply ends. Your timings can't be changed once a plan starts; contact support if you need a change, and we'll help where the host and space allow it. You can cancel an active plan at any time; see the Cancellation & Refund Policy for what you get back.

Prices and payments

• Prices are in Indian rupees and include applicable taxes. The Drivay service fee is shown as an amount before you pay.
• Payments are processed by our payment partner, Cashfree Payments. We don't see or store your full card details.
• You authorise us to collect the booking amount, and any overstay or extension charges, through the payment method you choose.
• Never pay a host outside Drivay. Payments made off the platform aren't protected by these terms or our refund policy.

Cancellations and refunds

Cancellations, refunds, no-shows and overstays are covered by our Cancellation & Refund Policy, which is part of these terms. Each space shows its cancellation policy before you book.

Hosting a space

• Only list a space you own or have the right to rent out. You're responsible for any permissions you need, for example from your landlord, housing society or resident welfare association, and for following local laws.
• Street-side or public spots can't be listed.
• Describe your space honestly: photos, location pin, size limits, hours, rules and arrival instructions must be accurate and kept up to date.
• We review every listing before it goes live and may refuse, pause or remove listings that break these terms.
• Honour confirmed bookings. If you must cancel, the parker gets a full refund, and we may pause listings with repeated cancellations.
• Check the parker's check-in code at arrival. When a guest is parking for the parker, you must check their guest PIN before letting them in. If they can't give the right PIN, refuse entry and contact Drivay support. If you skip these checks, Drivay can't help with any resulting dispute.
• We pay you the price you set for each booking the day after it's completed, and for monthly plans at the end of the plan period, to the bank account or UPI ID you add. You're responsible for any tax on your earnings.
• We may ask you to verify your identity through a government-approved identity check.

Community standards

Drivay is a community where everyone is valued. Every member agrees to treat every parker and host, regardless of their background, identity, vehicle type or location, with respect and fairness, and without judgement or discrimination.

What you must not do

• Break the law, or use a space for anything illegal or unsafe.
• Give false information, impersonate anyone, or create fake listings, bookings or reviews.
• Ask for or make payments outside Drivay, or share contact details to get around the platform.
• Harass, threaten or discriminate against anyone.
• Damage a space or vehicle, or leave anything hazardous behind.
• Copy, scrape or overload Drivay, try to get around our security, or access accounts or data that aren't yours.

Reviews and content

After a completed booking, parkers and hosts can review each other. Reviews must be honest and about the booking. You keep ownership of what you upload (photos, descriptions, reviews), and you allow us to show it on Drivay and in our marketing of your listing. We may hide content that breaks these terms.

Vehicles, belongings and damage

You park at your own risk. Unless the law says otherwise, Drivay isn't responsible for loss of or damage to vehicles or belongings, or for injuries, at a space. Hosts are responsible for the condition and safety of their spaces; parkers are responsible for their vehicles and any damage they cause. If something goes wrong, report it in the app straight away and we'll help both sides resolve it.

Our responsibility to you

We work hard to keep Drivay available and accurate, but we provide it as it is and can't promise it will always be uninterrupted or error-free. Listings are written by hosts.

To the extent the law allows, our total liability to you for any claim is limited to the Drivay service fees you paid in the 6 months before the claim arose, and we aren't liable for indirect losses. Nothing in these terms limits your rights as a consumer under Indian law, or any liability that can't legally be limited.

Suspending or closing accounts

You can ask us to close your account at any time (see the Privacy Policy). We may suspend or close an account, or cancel bookings, if someone breaks these terms, puts others at risk, or if the law requires it. Where we can, we'll tell you why. Bookings cancelled by us are refunded in full unless the cancellation was caused by your breach.

Maps

Maps on Drivay are provided by Google Maps. Using them also means agreeing to the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and Google's Privacy Policy (https://policies.google.com/privacy).

Changes to these terms

We may update these terms as Drivay grows. We'll show the date of the latest change at the top of this page and tell you by email or in the app before a significant change takes effect. If you keep using Drivay after that, the new terms apply.

Law and disputes

These terms are governed by the laws of India. If we can't resolve a dispute with you through support or our Grievance Officer, the courts at Lucknow, Uttar Pradesh, will have jurisdiction, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

Grievance Officer

If you have a complaint about Drivay, including about your personal data or anything on the platform, write to our Grievance Officer: Sujay Shukla, Designated Partner, DrivayHQ LLP, Flat No. 1506, Sargam Apartments, Kursi Road, Jankipuram, Lucknow, Uttar Pradesh 226021, India. Email: grievance@drivay.com.

We acknowledge every complaint within 24 hours and aim to resolve it within 15 days. If we need more time, we will tell you why and when to expect an answer.

Contact

Questions about these terms: support@drivay.com.