Cancellation & Refund Policy

Cancelling a booking

You can cancel a paid booking from the app any time before it starts. Each space has one of three cancellation policies, shown on the listing and at checkout:

• Flexible: full refund if you cancel at least 1 hour before the start; half refund after that.
• Moderate: full refund if you cancel at least 24 hours before the start; half refund between 24 hours and 1 hour before; no refund in the last hour.
• Strict: half refund if you cancel at least 48 hours before the start; no refund after that.

What the refund covers

The refund applies to everything you paid for the booking: the parking price, the Drivay service fee and taxes. A full refund means every rupee back.

Cancelling close to the start

If you cancel less than 24 hours before the start, your refund is released after the booking's original end time. If our arrival checks show the space was used during the booking, we review the refund before releasing it. This stops people cancelling and parking anyway.

After the start time

Once a booking has started, it can't be cancelled. If you don't turn up, it counts as a no-show and isn't refunded.

If the host cancels or declines

If a host cancels your booking, or declines a booking request, you get a full refund, including the service fee and taxes. If they cancel less than 24 hours before the start, the refund follows the same release timing described above.

Payments that didn't complete a booking

• If your payment arrives after the 15-minute hold has ended, or you're charged twice, we refund the extra payment in full automatically.
• If an extension you paid for can't be applied, it's refunded in full.

Overstaying

You have a 15-minute grace period after your booking ends. After that, the whole overstay is charged by the minute at 1.5 times the space's hourly rate, plus the service fee and taxes, and must be paid before you leave. We remind you 15 minutes before the end, and you can extend from the app if the space is free.

Monthly plans

• You can cancel an active monthly plan at any time from the app.
• You get back the share of the plan price for the days you haven't used, minus the plan's early-cancellation charge. The app shows the exact amount before you confirm.
• The Drivay service fee on a plan isn't refunded.
• A plan without auto-renewal simply ends, so there's nothing to cancel. With auto-renewal on, turn it off from the plan any time before the next renewal is collected.
• If a plan can't be set up after you've paid, you get a full refund.

How and when you get your money

Refunds go back to the payment method you used, through our payment partner, Cashfree Payments. Most arrive within 5–7 business days of being released, and the app shows the date to expect. Your bank may take a little longer to show it.

For hosts

Hosts are paid the day after a booking is completed. Bookings that are cancelled and refunded aren't paid out. If you cancel a confirmed booking, the parker gets a full refund, and we may pause listings with repeated cancellations.

Common questions

How long does a Drivay refund take?

Most refunds reach your original payment method within 5–7 business days of being released. The app shows the expected date.

Is the service fee refunded when I cancel a booking?

Yes. The refund covers the parking price, the service fee and taxes in the same proportion. Only monthly plans keep the service fee.

What if I can't find the space or the host turns me away?

Contact support from the booking straight away. If the space wasn't available as described, we'll refund you.

Disputes

If something went wrong with a booking, contact support from the booking in the app or at support@drivay.com as soon as you can. If you're not happy with the outcome, write to our Grievance Officer at grievance@drivay.com.